Andy is the Co-Owner and Chief Engineer at Turners Heating & Plumbing, which he set up with his wife, Karen, back in 2007.

Before Turners, Andy worked as a diagnostic technician for Rolls-Royce. It was there that he developed his real passion for fault finding — and learned that when something isn’t working, you need to find out why, rather than simply replacing parts and hoping for the best!

That’s something he’s carried with him throughout his career, and fault finding is still one of the parts of the job he enjoys most.

Whether it’s a tricky heating problem, an underfloor heating system that isn’t behaving itself, or a fault that nobody else has managed to get to the bottom of, Andy loves the challenge of figuring out what’s really going on.

There’s nothing quite like the satisfaction of finding the cause of a frustrating fault and getting everything working properly again. 🔧

When Andy and Karen started Turners in 2007, their aim was simple — to provide customers with a higher level of service from a genuine family-run company. Nearly 20 years later, that’s still at the heart of the business.

And Andy is still adding to his skills! He’s recently added F-Gas and air conditioning to his already impressive list of qualifications, meaning we can now offer even more to our customers.

So, from Rolls-Royce diagnostics to heating, plumbing and air conditioning, one thing hasn’t changed:

Find the fault. Fix the problem. Do the job properly.

Danny started with us on his 17th birthday for a couple of weeks of work experience. At the time, we had no intention of taking on an apprentice, but it didn’t take us long to realise that Danny had all the qualities we were looking for in an engineer.

We offered him an apprenticeship, which he completed with us. Fast forward 12 years, and Danny is now one of our senior engineers.

Danny carries out a large proportion of our boiler installations, where his attention to detail really shows. He takes pride in making sure every installation is neat, carefully thought out and finished to a high standard — something our customers regularly praise him for.

He’s also an excellent fault finder and has a real knack for getting to the bottom of those tricky problems that can leave other people scratching their heads. Whether he’s carrying out a full boiler installation or simply fixing a dripping tap, Danny approaches the job with the same level of care and attention.

It’s been great to see Danny develop from a 17-year-old work experience student into the experienced engineer he is today. He’s a great example of what can happen when you give someone the opportunity to learn, develop and build a career within the trade.

12 years on, and we’re very pleased that he decided to come back after those first two weeks!

Don’t be fooled by Tom’s youthful looks — there’s a lot more experience behind that face than you might think!

Tom joined Turners as an apprentice and completed his training with us, first qualifying as a plumber before going on to complete his gas qualifications and become Gas Safe registered.

Over the years, Tom has developed into a very capable and well-rounded engineer, with experience across a wide range of heating and plumbing work. From plumbing jobs and heating repairs to boiler work and installations, he approaches every job with the same professional attitude and attention to detail.

Having trained with us from the beginning, Tom knows exactly what we expect from a Turners engineer and takes pride in providing the high level of service our customers have come to expect from us.

And although he may still look like the youngest member of the team, Tom has built up considerable experience over the years — proving that you definitely shouldn’t judge an engineer by his youthful looks.

Karen has provided the essential admin support since the company started, as the business has grown she has been joined by her life long friend Anne, Will- Anne’s nephew and recently Holly - Andy and Karen’s daughter has also joined the company. We really are a family run business!

The office team can take your bookings on the phone and by e-mail